(530) 924-4365 | 3209 Esplanade Suite 140, Chico CA 95973
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Frequenty Asked Questions - Tenants
Wondering where to pay rent? What about how to request a maintenance repair? These answers and more can be found here.
How do I pay rent?
You can pay online, drop rent at our office, or mail it to us at:
Make out to IPM - P.O. BOX 1192 - Chico CA 95927
Now, remember it must be hand delivered, postmarked or paid online on the 5th in order to avoid a late fee.
How do I give my 30 day notice?
You can give notice online
How do report a maintenance request?
You can report a maintenance request online
I paid a prorated amount of rent this month, is my rent still due on the 1st of next month?
Yes, rent is still due the next month on the 1st-5th of the following month.
Someone would like to move into my residence, can they? If so, what's my first step?
Yes, they can, If you choose to move someone into your residence, that potential resident will have to contact us and submit an approved application, to be submitted on the current lease.
My lease goes to month to month after my initial lease is up. What does this mean?
We typically have leases that go for 12 months or so. After this your lease is converted automatically to month to month. This means that after your initial lease term, you can serve a 30 day notice and your lease will be terminated. This also means that in most cases we can serve you a 30 day notice and your lease will be terminated.
Our policy is to have all property on 12 months leases, so near the end of your lease term (12 months typically) you will receive a letter asking if you will be renewing your lease or not (for another 12 months). If you choose not to review your lease, you may be served with a 30 day notice to vacate at the end of your lease term. Some renewal letters also serve as a 30 day notice, so please read them carefully. We want to work with you and we try to be as flexible as possible, so please contact us if you have any special circumstances or if you have questions about your lease.
What is a "pre-walk thru?"
A pre-walk thru is an opportunity for the current resident to have a IPM employee show what needs to be accomplished to receive the security deposit back. You will provided with more information on this after you give your required notice.
How many times can an IPM employee come out and do a "prewalk thu?"
Contact IPM for an appointment, and they can meet with you on 3 different occasions before your final walk thru.
When I move out how long does it take for me to receive my remaining security deposit?
IPM has 21 days to send a check with the total amount refunded, and an itemized written statement of the basis for, and the amount of, any security deposit received and the disposition of such security and shall return any remaining portion of such security to the Resident
Can I pay rent with a personal check?
Yes, personal check is accepted, please include your name, and the address and unit # if applicable. Although if you bounce a check more than once you will have to pay with cashier's check and or money order.
My personal cosigner is no longer needed, can they be removed?
Generally no, but please contact us if this is the case, there may be circumstances where this is possible.
I lost one of my move-in forms, can I get a copy from the office?
Of course, we will have all your pertaining files in the office. We would be more than happy to email, whatever form you might need.
I locked myself out of my home after hours, can someone assist me?
Yes, we can help, it is a $50.00 fee to have a IPM employee come out the property after hours to help.
Can I pay my rent a few months ahead?
Yes you may, as long as you include information explaining what months the check will be covering.
Can we paint inside our home?
Except as provided by law, no repairs, decorating or alterations shall be done by Resident(s), without Lessor's prior written consent. Resident(s) shall notify Lessor in writing if any repair(s) or alteration(s) are contemplated. Decorations include, but are not limited to, painting, wallpapering, and hanging of murals or posters. Resident(s) shall hold Lessor harmless as to any mechanics lien recordation or proceeding caused by Resident(s).
My smoke detector is starting to beep, can someone come and change it?
Yes, if you are unable to change the detector please give us a call and we would be more than happy to come and take care of it for you.
I am interested in Renters Insurance, who do you recommend?
All renters' insurance business seems about the same, we have found Allstate and Allied Insurance to be very informative and helpful.
What are IPM's office hours?
Monday-Friday 9-5 and Saturday appointments be request. However, we are available at our office by appointment only. Please call to setup an appointment
Can I rent out one of my bedrooms to a friend?
No, this is illegal subletting and is prohibited in the state of California, unless you contact IPM and we ammend your lease agreement.
I currently live in a pet accepted property, I would like to have a pet, what do I do?
If you live at a property that accepts pets, you are more than welcome to contact IPM and answer the pet related questions, pay the additional pet security deposit, and provide IPM with the current vet vaccinations and a picture of the pet for our records at IPM. If your pet is accepted you must abide by the pet rules.
I am going to be out of town when the rent is due, how can I get it to you?
If you know you will be out of the area you are more than welcome to submit your rent check early to avoid a late fee. Or you may pay online. IPM is a very friendly online business!
Were the locks changed before my move in?
Before and a resident leaves the locks will be changed and a new key will be distributed to the new resident. It is a part of our turnover.
I have a friend that wants to live into one of the units on the property, should they contact you?
Yes, please contact us, and as a reward you as the current renter receives a "Refer a Friend Bonus!" At the lease signing of your friend you will receive cash as a thank you from IPM!
Wondering where to pay rent? What about how to request a maintenance repair? These answers and more can be found here.
How do I pay rent?
You can pay online, drop rent at our office, or mail it to us at:
Make out to IPM - P.O. BOX 1192 - Chico CA 95927
Now, remember it must be hand delivered, postmarked or paid online on the 5th in order to avoid a late fee.
How do I give my 30 day notice?
You can give notice online
How do report a maintenance request?
You can report a maintenance request online
I paid a prorated amount of rent this month, is my rent still due on the 1st of next month?
Yes, rent is still due the next month on the 1st-5th of the following month.
Someone would like to move into my residence, can they? If so, what's my first step?
Yes, they can, If you choose to move someone into your residence, that potential resident will have to contact us and submit an approved application, to be submitted on the current lease.
My lease goes to month to month after my initial lease is up. What does this mean?
We typically have leases that go for 12 months or so. After this your lease is converted automatically to month to month. This means that after your initial lease term, you can serve a 30 day notice and your lease will be terminated. This also means that in most cases we can serve you a 30 day notice and your lease will be terminated.
Our policy is to have all property on 12 months leases, so near the end of your lease term (12 months typically) you will receive a letter asking if you will be renewing your lease or not (for another 12 months). If you choose not to review your lease, you may be served with a 30 day notice to vacate at the end of your lease term. Some renewal letters also serve as a 30 day notice, so please read them carefully. We want to work with you and we try to be as flexible as possible, so please contact us if you have any special circumstances or if you have questions about your lease.
What is a "pre-walk thru?"
A pre-walk thru is an opportunity for the current resident to have a IPM employee show what needs to be accomplished to receive the security deposit back. You will provided with more information on this after you give your required notice.
How many times can an IPM employee come out and do a "prewalk thu?"
Contact IPM for an appointment, and they can meet with you on 3 different occasions before your final walk thru.
When I move out how long does it take for me to receive my remaining security deposit?
IPM has 21 days to send a check with the total amount refunded, and an itemized written statement of the basis for, and the amount of, any security deposit received and the disposition of such security and shall return any remaining portion of such security to the Resident
Can I pay rent with a personal check?
Yes, personal check is accepted, please include your name, and the address and unit # if applicable. Although if you bounce a check more than once you will have to pay with cashier's check and or money order.
My personal cosigner is no longer needed, can they be removed?
Generally no, but please contact us if this is the case, there may be circumstances where this is possible.
I lost one of my move-in forms, can I get a copy from the office?
Of course, we will have all your pertaining files in the office. We would be more than happy to email, whatever form you might need.
I locked myself out of my home after hours, can someone assist me?
Yes, we can help, it is a $50.00 fee to have a IPM employee come out the property after hours to help.
Can I pay my rent a few months ahead?
Yes you may, as long as you include information explaining what months the check will be covering.
Can we paint inside our home?
Except as provided by law, no repairs, decorating or alterations shall be done by Resident(s), without Lessor's prior written consent. Resident(s) shall notify Lessor in writing if any repair(s) or alteration(s) are contemplated. Decorations include, but are not limited to, painting, wallpapering, and hanging of murals or posters. Resident(s) shall hold Lessor harmless as to any mechanics lien recordation or proceeding caused by Resident(s).
My smoke detector is starting to beep, can someone come and change it?
Yes, if you are unable to change the detector please give us a call and we would be more than happy to come and take care of it for you.
I am interested in Renters Insurance, who do you recommend?
All renters' insurance business seems about the same, we have found Allstate and Allied Insurance to be very informative and helpful.
What are IPM's office hours?
Monday-Friday 9-5 and Saturday appointments be request. However, we are available at our office by appointment only. Please call to setup an appointment
Can I rent out one of my bedrooms to a friend?
No, this is illegal subletting and is prohibited in the state of California, unless you contact IPM and we ammend your lease agreement.
I currently live in a pet accepted property, I would like to have a pet, what do I do?
If you live at a property that accepts pets, you are more than welcome to contact IPM and answer the pet related questions, pay the additional pet security deposit, and provide IPM with the current vet vaccinations and a picture of the pet for our records at IPM. If your pet is accepted you must abide by the pet rules.
I am going to be out of town when the rent is due, how can I get it to you?
If you know you will be out of the area you are more than welcome to submit your rent check early to avoid a late fee. Or you may pay online. IPM is a very friendly online business!
Were the locks changed before my move in?
Before and a resident leaves the locks will be changed and a new key will be distributed to the new resident. It is a part of our turnover.
I have a friend that wants to live into one of the units on the property, should they contact you?
Yes, please contact us, and as a reward you as the current renter receives a "Refer a Friend Bonus!" At the lease signing of your friend you will receive cash as a thank you from IPM!
